VoxML for Not Yet Techies

"Computer Careers: Working With This XML Metalanguage for Developing Web Sites That You Can Talk To On the Telephone"

by Richard Stooker, President Info Ring Press and author of Secrets of Changing to a Computer Career

VoxML stands for Voice Markup Language and is an XML sublanguage developed by Motorola in 1998. The purpose is to provide a way to make web sites capable of talking to you, using speech recognition. VoxML runs on a web server and you use a voice browser to ask it questions.

VoxML seems to me far ahead of its time. I guess many of you have both Internet connections and separate telephones, but I can't call up a web site and see at the same time. I'm not even sure why I'd want to.

Say I want to order a product from a web site using VoxML

I'd really want all the relevant information to be displayed to me on the web site and if it's not I'd wonder what's up with the company. But assuming I really want the product but have unanswered questions, I could call up. I'd really want some kind of operator - like most people my age, I don't really like interacting with talking computers. I can handle them telling me the time or something simple, but when it comes to asking them questions, I feel stupid. Plus, they often don't like me even though they are just machines - they refuse to understand what I say.

But let's say the VoxML program gave me good answers and I decided to buy - I'd want it to take my order on the phone. Why go back to the web site? That's an inconvenience to the customer.

This VoxML may seem natural when I've got a microphone hooked up to my computer and can just talk online. But don't ask me to take my computer offline and call you on my regular telephone.

Next: XQL

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